Privacy policy

At Patriot Stitch & Print Co., we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you interact with our website or place an order:

Personal Information

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party providers)

Order & Upload Information

Uploaded artwork files
Product selections and quantities
Order notes and communication

Technical Information

IP address
Browser type
Device information
Pages visited and site activity

This information helps us operate, improve, and secure our services.

How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate about orders or inquiries
Provide customer support
Improve website functionality and user experience
Comply with legal and regulatory obligations

Uploaded artwork files are used only for order fulfillment and production purposes.

Artwork & File Upload Privacy

Artwork uploaded by customers remains private and confidential. Files are attached directly to orders and used solely for production. We do not sell, share, or reuse customer artwork for marketing or any other purpose without explicit permission.

Text Messaging & Communication Consent

If you provide your phone number, it may be used for order-related communication only, such as order updates, questions about artwork, or delivery notifications.

Mobile opt-in data will not be shared or sold to third parties.
Message frequency may vary.
Standard message and data rates may apply.
You may opt out at any time by replying STOP.

Sharing of Information

We do not sell or rent your personal information.

Information may be shared only with trusted third parties necessary to operate our business, such as:

Payment processors
Shipping carriers
Shopify and required apps

These parties are required to protect your information and use it only for authorized purposes.

Data Security

We implement reasonable security measures to protect your personal information. Payments are processed through secure, encrypted third-party gateways. While no system is completely secure, we take appropriate steps to reduce risk and protect customer data.

Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality, analyze site traffic, and enhance user experience. You may disable cookies through your browser settings, though some features of the site may not function properly.

Your Rights

Depending on your location, you may have the right to:

Request access to your personal data
Request corrections or updates
Request deletion of your data (subject to legal and operational requirements)

To make a request, contact us using the information below.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the website constitutes acceptance of the revised policy.